Indore Paraspar Sahakari Bank Limited ("IPS Bank") is committed to providing efficient banking services and ensuring customer satisfaction through a robust grievance redressal mechanism in line with Reserve Bank of India (RBI) guidelines.
The objective of this policy is to provide a structured system for receiving, tracking, and resolving customer complaints fairly, transparently, and within defined timelines.
Customers may register complaints through:
Customers are requested to provide:
Step 1: Acknowledgement
Complaints will be acknowledged within 24 hours of receipt.
Step 2: Resolution
Complaints will be resolved within 7 working days. In case additional time is required, customers will be informed accordingly.
If the complaint is not resolved within the specified timeline or the customer is not satisfied, the complaint may be escalated to:
Grievance Officer
Email: dgm@ips.bank.in
Escalation cases will be reviewed and resolved within 7 working days.
If the complaint is not resolved within 30 days or the customer is dissatisfied with the response, the customer may approach the Banking Ombudsman under the RBI Integrated Ombudsman Scheme.
Details are available at: https://cms.rbi.org.in
IPS Bank follows these principles:
Customers are advised to:
This policy is subject to periodic review and may be updated in line with regulatory requirements or operational needs.
© 2026 Indore Paraspar Sahakari Bank Limited All rights reserved.
